UX Research That Replaces Guesswork With Evidence
We uncover what your users actually need through structured research — interviews, usability tests, journey maps, and heuristic audits that feed directly into design decisions.
UX Research Services We Offer
From exploratory discovery research to evaluative usability testing — every methodology is chosen to answer your specific product questions.
User Interviews
One-on-one qualitative sessions to uncover goals, pain points, mental models, and decision-making behaviours that quantitative data can never reveal.
Usability Testing
Moderated and unmoderated task-based sessions that surface real friction points in your product — with video recordings, transcripts, and severity ratings.
Customer Journey Mapping
Visual maps of every touchpoint from awareness through advocacy, identifying gaps, moments of truth, and opportunities for differentiation.
Heuristic Evaluation
Expert review against Nielsen's 10 heuristics with severity ratings (critical / major / minor) and actionable fixes prioritised by impact and effort.
Card Sorting & Tree Testing
Information architecture research that reveals how real users categorise and navigate content — so your nav structure matches their mental model, not yours.
Survey Design & Analysis
Quantitative surveys deployed at scale with statistical analysis, significance testing, and insight reports that complement qualitative findings.
Eye Tracking & Click Heatmaps
Behavioural data overlays that show exactly where attention lands, what gets ignored, and where users drop off — powered by session recording tools.
Persona & Empathy Map Creation
Evidence-based personas grounded in real user data — not demographic assumptions — that create shared team understanding and guide design decisions.
Why Product Teams Choose Us for UX Research
We run research programmes that generate insights your team will actually act on — not 80-page decks that sit unread in a shared drive.
5,000+ Users Tested
Across SaaS, fintech, healthcare, retail, and enterprise platforms — our research experience spans every industry and user type. We have seen every pattern.
Research-First Approach
We treat research as a discipline, not a box to tick. Every project follows rigorous methodological standards — so your design decisions are built on evidence you can defend.
Mixed-Methods Expertise
We combine qualitative depth (interviews, usability tests) with quantitative breadth (surveys, analytics, heatmaps) to give you a complete picture, not a partial view.
Fast-Turnaround Reports
Research reports are delivered within 5 business days of the final session. You don't wait weeks for insights that should feed immediately into your sprint cycle.
45% Average Satisfaction Lift
Across our research-led redesign projects, client products see an average 45% improvement in user satisfaction scores (SUS / CSAT) within 6 months of implementing findings.
Findings Your Team Will Actually Use
We write reports for product teams, not academic journals. Clear headlines, actionable recommendations, and visual summaries that drive decisions — not desk-drawer dust.
Remote Research Capability
We run fully remote research sessions across US, Canada, Australia, and UK time zones — using Zoom, Lookback, UserZoom, and Maze for high-quality remote data collection.
Research That Feeds Design Directly
Every research engagement is structured to feed directly into your next design sprint. We don't hand over a PDF and disappear — we work alongside your team to act on insights.
How We Run UX Research Projects
A rigorous 6-stage process — from research planning through design recommendations — so every engagement produces findings you can act on immediately.
Research Planning
We define the research questions, choose the right methodologies, set success metrics, and build a research protocol. Good research starts with a plan — not a script.
Participant Recruitment
We recruit participants who match your target user profile using screener surveys, recruitment panels, and your existing customer base — ensuring representative, bias-free samples.
Data Collection
We run the sessions — interviews, usability tests, surveys, heuristic reviews — capturing video, audio, click paths, and qualitative notes using industry-standard research tools.
Analysis & Synthesis
Raw data is coded, themed, and synthesised using affinity diagrams and thematic analysis. Patterns emerge that individual sessions would never reveal on their own.
Insight Report
A structured research report delivers key findings, supporting evidence, user quotes, severity ratings, and a prioritised list of opportunities — ready to present to any stakeholder.
Design Recommendations
We don't just stop at findings. Every insight is mapped to a specific, actionable design recommendation with rationale — feeding directly into your next design sprint.
Research Deliverables
Research plan & discussion guide — Methodology rationale, screener survey, session protocol, and moderation guide
Session recordings & transcripts — Full video recordings and timestamped transcripts from every research session
Affinity diagram — Synthesised thematic clustering of all findings with supporting evidence links
Insight report — Structured findings with severity ratings, user quotes, and opportunity priorities
Personas & empathy maps — Evidence-based user personas grounded in real interview and observation data
Design recommendations — Actionable design changes mapped to each finding with rationale and priority score
What Our Clients Say
Trusted by product teams across the US, Canada, Australia, and the UK.
"The user interview findings completely changed our product roadmap. 1Solutions identified pain points we had been ignoring for two years and made the case for fixing them so compellingly that even our most sceptical stakeholders were convinced."
"We commissioned a heuristic evaluation and usability study before our redesign. The report was genuinely excellent — clear priorities, concrete recommendations, and the kind of evidence that gets design changes approved at board level."
"1Solutions ran our card sorting and tree testing for a complete information architecture overhaul. Navigation task success went from 52% to 89% after we implemented their recommendations. Exceptional ROI."
Frequently Asked Questions
Everything you need to know before commissioning UX research from 1Solutions. Have a specific question? Let's talk.
Ask Us Anything →Methods We Use
Ready to Replace Guesswork With Evidence?
Tell us about your product and your research questions. We'll respond within 24 business hours with a methodology recommendation and timeline.
All briefs and findings are kept strictly confidential — NDA available on request.
A senior UX researcher reviews every enquiry and proposes the right methodology.
We respond within 24 business hours with a tailored research plan outline.
Free 30-minute discovery call to understand your product questions before you commit.