At 1Solutions we provide all the costs & estimate for your project before you hire us. We also provide you our portfolio to judge the quality of our work as well as the references you can speak to directly. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

1Solutions does not guarantee any refunds for the cancellation of its service. 1Solutions also doesn’t offers any reimbursement for transaction charges, amount paid to third parties or for the services already availed or any other miscellaneous charges.

Coverage & Scope

  • Our refund policy covers the refunds on website developed by 1Solutions or services provided and managed by 1Solutions until set time period.
  • Our refund policy does not have any application for companies which are not owned or controlled by 1Solutions or for persons not employed or managed by 1Solutions. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which 1Solutions website link.

Filing a Complaint

  • Any request related to cancellation must be submitted to the billing department of 1Solutions.
  • You can request cancellation on mail – billing@1solutions.biz or mailing the cancellation request letter on our address mentioned on the website.
  • On receipt of your cancellation request, our billing department will contact you for the cancellation issue and will advise you accordingly. Only upon approval from the billing department, your cancellation request will be deemed valid for refund.

Eligibility for Refund

Website Development
Web Design
Graphic Design/Infographic

For the above mentioned services the eligibility and refund policy is as below-

  • Within 24 hrs of making the payment subject to project is not initiated at our end.  Full Refund
  • After 48 hrs of making the payment – Partial Refund of 50% of the project amount
  • After 72 hrs of making the payment- No Refund

SEO
Social Media
Reputation Management
Link Building
SEO Audit

For the above mentioned services the eligibility and refund policy is as below-

  • Within 24 hrs of making the payment subject to project is not initiated at our end.  Full Refund
  • After 48 hrs of making the payment – Partial Refund of 50% of the project amount
  • After 72 hrs of making the payment- No Refund

Dedicated Resource

For the above mentioned service the eligibility and refund policy is as below-

  • Within 24 hrs of making the payment subject to project is not initiated at our end.  Full Refund
  • After 48 hrs of making the payment – Partial Refund of 50% of the project amount
  • After 72 hrs of making the payment- No Refund

Miscellaneous

  • Work Delay- If there is work delay from our end, Partial Refund of 50% of the project amount will be paid. However there is no guarantee of the refund as we will evaluate the response rate from client’s end and work required.
  • Work Rejection- No Refund.  If you didn’t like the work like the design or creative, we are willing to rework on it. Since design is a very subjective thing and opinion can vary from person to person we will not be able to do any refund for it.
  • No refunds will be issued if abuse of our terms of service or acceptable use policy forces 1Solutions to suspend or terminate your services prematurely.

Policy Updates

1Solutions reserves all the rights to change the cancellation and refund policy at any time without any prior notice. The updated policy will be updated immediately on this page.